**Personalized items may not be returned. See “exceptions” paragraph. 

Returns are only refunded via store credit. Returns are only available 7 days AFTER purchase. Store credit must be used within 30 days. After the 30 days, the store credit is no longer valid.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at pkidsstitches@gmail.com. If your return is accepted, we’ll send instructions on how and where to send your package, but the return shipping expense is your responsibility. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at pkidsstitches@gmail.com

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Custom products (such as special orders or personalized items) may not be returned. If there is an issue with the order, please get in touch so we may correct the issue on a case by case basis.  Custom orders will receive multiple design proofs before stitching is completed. It is your responsibility to make sure everything is spelled correctly and to your liking before embroidery begins. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
As stated above, refunds will be only be given in the form of store credit. The item must be returned within 7 days of purchase date. We will not accept anything past 7 days. Store credit must be used with 30 days. After the 30 days, store credit will be considered invalid.